AIOffice AI Add-in

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Installation and updates

Download the current installer and review release notes. After public release, this page will also cover installation failures, certificate trust, uninstalling, and reinstalling.

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Account details

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Discuss an issue

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Service information

The privacy notice and terms describe the features available in the current release and will be updated before payments, third-party sign-in, or third-party SDKs are enabled.

Community support

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Before sending feedback

When reporting an installation or usage issue, include the Office app and version, Windows version, add-in version, reproduction steps, error message, and expected result. Redact private or business data before uploading screenshots or log excerpts.