Office AI 联网说明 / Office AI Network Guide
结论 / Conclusion
基础 Office 文档操作、AI 调用、版本检查、下载、反馈和社区访问的联网需求可能不同。用户主动调用 AI 时，所选文档内容、提示词和必要上下文可能被处理；网络异常时先区分本地 Office、升级入口和服务端请求，不要把未知地址当成安装包。
Basic Office document work, AI calls, version checks, downloads, feedback, and community access may have different network requirements. When a user actively invokes AI, selected document content, prompts, and necessary context may be processed. When connectivity fails, separate local Office issues from update and service requests, and never treat an unknown URL as an installer.
排查顺序 / Troubleshooting order
- 确认 Windows、Office 和目标文件可以正常打开 / Confirm that Windows, Office, and the target file open normally.
- 分别访问当前官网、版本页和升级清单，检查状态码和内容类型 / Check the official site, release page, and upgrade manifest separately for status and content type.
- 如果只有 AI 失败，记录功能名称、时间、宿主版本和错误文本 / If only AI fails, record the feature, time, host version, and exact error.
- 如果下载失败，比较
/releases中的版本、包地址和校验值 / If download fails, compare the version, package URL, and checksum on/releases. - 不要关闭证书校验、运行未知脚本或把 token 放到公开反馈中 / Do not disable certificate checks, run unknown scripts, or put tokens in public feedback.
数据边界 / Data boundary
- 只有用户主动触发相关功能时，选定内容、提示词和必要上下文才可能被处理 / Selected content, prompts, and necessary context may be processed when the user actively invokes the relevant feature.
- 不要提交机密、个人敏感或无权共享的内容 / Do not submit confidential, sensitive, or unauthorized content.
- 账号、社区、反馈和 AI 服务的数据处理以公开隐私说明为准 / Data handling for accounts, community, feedback, and AI services follows the public privacy explanation.
官方入口 / Official paths:
- 版本信息 / Releases:
/releases - 隐私说明 / Privacy:
/docs/privacy.md - 安全说明 / Security:
/docs/security.md - 支持中心 / Support:
/support